Customer Care


NEED HELP?

Please feel free to e-mail us at customercare@annaswimwear.com.

SHIPPING POLICIES

HOW MUCH IS SHIPPING?

We ship world wide and all shipping is free. Depending on where you live, you may be subjected to duties or taxes, Anna Swimwear can not be liable for these charges.

WHEN WILL MY ORDER ARRIVE?

We ship via DHL Express. Please allow 1-2 days to pick and pack and 3-7 working days for deliveries. We do not ship on weekends.
There can be the occasional courier delay, which may affect your delivery time frame. Anna Swimwear will not be liable for third party delays.
All orders are processed during business hours Monday - Friday. 
An email containing your tracking number will be sent once your order has been processed and dispatched.

PAYMENT OPTIONS

*Please note all check out prices in the check out are in Australian Dollars.

Payments can be made using your Credit Card or Paypal Account.
Please make sure to provide us with your correct email address. All necessary information regarding your order will be sent to your email.

RETURNS & EXCHANGES

WHAT IS THE RETURNS/EXCHANGE POLICY?

We accept exchanges on all our pieces. And we will even reimburse you for your return shipping expense.

If an item does not fit to your liking, we are happy to offer an exchange or store credit.
For exchanges, we only ask that the following requirements are met:

  • The item/s must be in original condition, with all tags remaining in place, including hygiene seal.
  • Item/s must not have been worn, washed or altered in any way.
  • The item is sent back within 30 days of receiving it.

    ARE EXCHANGES FREE?

    Yes, exchanges are free and we will even happily reimburse you for your return shipping expense (Up to $20 USD which should cover all shipping costs via regular post).

    DO I NEED TO RETURN THE WHOLE SET?

    If you are exchanging, you only need to return the piece/s you wish to exchange.

    HOW DO I ORGANISE AN EXCHANGE?

    Kindly contact us at customercare@annaswimwear.com to let us know you are wanting to arrange an exchange. Print and fill out the return form found here. Include the form with the item(s) you are wishing to exchange. Kindly follow these requirements when sending the item(s) back:

    • To save cost on shipping, include only the original pieces with the return form in the plastic bag the suit comes in. Please do not send the packaging box back.
    • Ship using regular post and not express post. 

    We will reimburse you for up to US$20 of the return shipping expense. Once we receive the item(s) and check it, we will issue you a code to then re-order your desired piece online at our website. This way we can properly track your order and make sure it gets to you as soon as possible. Please keep in mind that our pieces are limited and may be out of stock by the time you arrange for the exchange. If this situation occurs we will issue you a store credit to be used at any time. 

    Exchanged/replacement pieces will be shipped via DHL Express.

    Please note we cannot be held liable for the loss of your bikini being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.

    WHERE DO I SEND MY RETURN TO?

    We have a warehouse based in Melbourne, Australia, specifically chosen to facilitate all of our Returns. Our return address is provided in our return form.

    HOW LONG DOES IT TAKE FOR MY EXCHANGE TO BE PROCESSED?

    We try to process exchanges as quickly as possible, but we do need to receive the exchanged item before sending out a new one.

    WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?

    Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at customercare@annaswimwear.com so we can personally assist you and sort out your problem as quickly as possible. We will happily replace the piece.